A woman says a Chefs’ Warehouse delivery truck wrecked her parked car in broad daylight.
While her neighbors rallied around her, she claims the company’s customer service was anything but helpful.
Caught On Camera
In a video with more than 90,000 views, content creator and comedienne Jamie Pappas (@jamieamaleapappas) called out the Chefs’ Warehouse for their alleged mishandling of a situation involving one of their drivers.
“That’s my car, probably wondering how she got there, right? Okay, cautionary tale,” she begins.
Pappas explains that the incident happened while she was at work. Her car was parked near a coffee shop across from a restaurant, where a security camera captured the hit.
The surveillance video clearly shows a Chefs’ Warehouse truck hitting her car, knocking the bumper loose, then attempting to back away.
Pappas credits nearby neighbors and shop staff for gathering details and leaving a note left o her car letting her know what happened while she was away. A nearby restaurant owner even offered her a free dinner for her trouble.
Pappas felt confident the damage would be covered—after all, she has insurance, and the evidence seems clear. But she wanted to avoid paying her deductible since she wasn’t at fault, so she reached out to Chefs’ Warehouse directly to get the issue sorted.
That’s when the real frustration set in.
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“I didn’t hear back from the person that could help me for four business days,” Pappas says, explaining that she missed work and couldn’t find a straightforward way to contact anyone responsible.
The company’s customer service form and generic email led to dead ends, she claims.
Eventually, someone from the Bronx branch reached out. While they were “super nice and helpful,” Pappas says she still “just got punted down the line.”
When she finally spoke to the company’s insurance representative—six days after the incident—she says she explained the missed work and other problems the crash caused.
His purported response? “I don’t know what you want me to say. I don’t cut checks for headaches.”
Pappas says she finally got her car back on Aug. 12—more than three weeks after the crash on July 20.
“Chefs’ Warehouse better tighten up that customer service if you’re gonna do something as egregious as this,” she concludes.
The Saga Concludes
Chefs’ Warehouse is a specialty food distributor that supplies restaurants and food service providers across the U.S. and Canada. The company, headquartered in Ridgefield, Connecticut, operates a fleet of delivery trucks in several major cities.
According to its website, it services fine dining restaurants, hotels, caterers, and gourmet markets.
The company’s insurance ultimately did cover the damages to Pappas’ car and reimbursed her for the rideshares she had to take the initial week of the incident, she shared in a follow up video.
“My issue was the lack of empathy or care from the company that put me in this position,” she says. “I know you may think I am naive to think I should be treated better by a business.”
People who commented on Pappas’ post disagree with her self-assessment.
“It’s NOT naive to expect basic human decency from companies; it’s weird that empathy’s become so rare. I’m sorry this happened to you!” a person said.
“There is no way he was ever going to make that turn. Idk why he even attempted it. You aren’t wrong to have expected the owner to treat you with respect and handle this in a professional manner,” another pointed out.
“Girl you should sue them you have a case,” a third chimed in.
Motor1 reached out to Pappas for comment via Instagram and TikTok direct message and to Chefs’ Warehouse via email. We’ll update this article if either responds.
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